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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses

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1 Introduction

There is no doubt that the development and advancement of technology provides numerous benefits for almost every sector. For example, the importance of the contributions of technology to transportation, communication, construction of buildings and production in tourism sector is very high. Likewise, when we think about the health sector, all of the innovations such as advanced machines and monitoring devices, surgical operations, medicines and prostheses are among the blessings of technology. However, with the development of technology many new or rather old, yet discovered diseases have started to appear: “burnout syndrome”, which became more well-known especially after 1970s, is only one of these diseases. The aforementioned disease is seen mostly in jobs where stress is intense. Therefore, stress and burnout syndrome appear as two concepts closely related to each other. Stress in the tourism sector is also inevitable because the human factor plays the biggest role as both the consumer and producer roles. Employees in the tourism sector (especially in accommodation establishments) have to deal with some difficulties such as long working hours, heavy working conditions, labor intensive, salaries and seasonal job arising from the unique characteristics of tourism. Employees also have to deal with the stress of facing the consumers who constantly want to be satisfied during the service. Such stresses encountered by employees make them subdued, tired, fed up, exhausted, and therefore cause them to experience burnout syndrome. So, burnout syndrome can be defined briefly as emotional, mental and physical exhaustion caused...

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