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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

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Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case

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1 Introduction

The concept of sustainability has gained a lot of popularity in recent years, and one of the reasons why we have to act with this phenomenon is because the world’s resources are being depleted more quickly than ever and that situation threatens human life globally. Although, it is necessary for us to act within the scope of sustainability awareness in order for future generations to have favorable living spaces, it is stated that as a result of the acceleration of industrialization, the damage caused by human beings is gaining momentum constantly, day by day. Wastes and emissions generated in line with the results of production create a noticeable level of pollution (Korkmaz & Atay, 2016: 117).

When we examine the societies, we see that they are working to expand and improve their living species consistently, but this situation is increasingly damaging to nature. Even though the concept of sustainability has been proposed for the prevention of the damages to nature, this is not feasible in today’s conditions as it is observed that the social orders within the framework of the civilization created by humanity are not sustainable. If we consider the first civilization – an order without industrialization of course, we might say that the case would be sustainable undoubtedly. It is conversant about not only the animals and plants but also the earth are not damaged in those periods since the ecological balances are not disturbed by the societies. However, today’s conditions...

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