Understanding and minimizing problematic relationships in the workplace are goals shared by those who work in and lead organizations as well as those who study organizations. This volume explores troublesome behaviors and patterns that shape relationships (e.g., hostility, bullying, incivility, and ostracism), presents insights gained from in-depth work on contexts and frameworks (e.g., telework, bureaucracies, cultural dimensions, and tokenism from a feminist perspective), and addresses the potential to restore these relationships to greater wellbeing (e.g., resilience, positive communication, civility, and forgiveness). Written by leading experts on problematic relationships in the workplace, this volume combines scholarship with applications that will be valuable in any organization. The new contributions in this second volume of
Problematic Relationships in the Workplace extend the first volume’s work by exploring cutting-edge and emerging issues in the field.
New York, Bern, Berlin, Bruxelles, Frankfurt am Main, Oxford, Wien, 2012. XII, 345 pp.
Contents: Becky L. Omdahl/Janie M. Harden Fritz: Preface – Janie M. Harden Fritz: A Review of Concepts Relevant to Problematic
Relationships in the Workplace – Becky L. Omdahl: The Role of Emotion in Problematic Relationships in the Workplace – Loraleigh
Keashly: Hostile Work Relationships – Terry A. Kinney: Workplace Bullying as Interpersonal Violence? A Reconceptualization
in Progress – Beverly Davenport Sypher/Matthew J. Gill: The Relative Predictability of Incivility on Interpersonal and Organizational
Trust – Patricia M. Sias: Exclusive or Exclusory: Workplace Relationships, Ostracism, and Isolation – Martha J. Fay: Out of
Sight, Out of…the Loop? Relationship Challenges for Teleworkers and Their Co-Located Peers, Managers, and Organizations –
Ronald C. Arnett: The Bureaucrat as Problematic Other: Arendt’s Warning – Lisa M. Millhous: Contemplating an Upward Spiral:
When Cultural Diversity Emerges in Problematic Workplace Relationships – Brittany L. Collins/Rebecca Gill/Jennifer J. Mease:
Explaining Tensions in Workplace Relationships: Toward a Communicative and Situated Understanding of Tokenism – Abrar Hammoud/Patrice
M. Buzzanell: «The Most Vulnerable...[and] Most Resilient People»: Communicatively Constituting Palestinian Refugees’ Resilience
– Jon A. Hess/Katelyn A. Sneed: Communication Strategies to Restore Working Relations: Comparing Relationships That Improved
with Ones That Remained Problematic – Janie M. Harden Fritz: Protecting and Promoting Workplace Relationships: Professional
Civility – Vincent R. Waldron/Dayna N. Kloeber: Communicating Forgiveness in Work Relationships – Becky L. Omdahl: Resilience,
Civility, Positive Communication, and Forgiveness in the Academy.