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Current Issues in Services Management

Multidisciplinary Perspectives

Edited By Elbeyi Pelit, Hasan Hüseyin Soybali and Ali Avan

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises (Ali Avan / Özcan Zorlu / Ahmet Baytok) – Technological Factors That Effect Hospital Efficiency. A Study Based on Training and Research Hospitals in Turkey (Gamze Yorgancioğlu Tarcan / Pınar Yalçin Balçik / Murat Konca / Ayça Karahan) – Corporate Governance Rating and Profitability in Borsa İstanbul (Fevziye Kalipçi Çağiran / Alp Eren Kayasandik) – The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance (Türkmen Taşer Akbaş / Meral Elçi) – Smart City Applications at the Local Government Structure in Turkey. The Case of Bursa Metropolitan Municipality (Zuhal Önez Çetin) – Subsidiarity Principle Reflection on the Tourism Sector (Zişan Korkmaz Özcan) – The Concept of Holiday and Travel in Islam. The Understanding of Halal Tourism and Investments Which Serve within the Frame of This Understanding. A Sample Study on a Chosen Pilot Facility (H. Neyir Tekeli) – Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses (Şerif Ahmet Demirdağ) – Organizational Justice and Reflections in Tourism Industry (Yasin Keleş) – Determination of Organizational Identification Levels of Five-Star Hotels’ Employees According to Their Individual Characteristics. The Case of Antalya (Çiğdem Okşit / Gonca Kiliç) – Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case (Ahmet Büyük Şalvarci / Halil Akmeşe / Gökhan Şener)