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Facing ICT Challenges in the Era of Social Media

Edited By Zoran Levnajic

World Wide Web is becoming an utility, not unlike electricity or running water in our homes. This creates new ways of using the web, where Social Media plays a particular role. This gives an unprecedented opportunity to study the emerging social phenomena in the virtual world. In addition, it opens new avenues for improving public services such as schooling and education. This book includes some of the latest developments in employing the information and communications technologies for examining both virtual and real-life social interactions. Investigating modern challenges such as online education, web security or organized cybercrime, this book outlines the state of the art in social applications and implications of ICT.
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Process management: from early beginnings to complex simulations


Jernej Agrež, Nadja Damij

Faculty of information studies in Novo mesto, Slovenia


Process management concepts have been present within the modern organizational development since its early days. Since then, we have been able to detect many changes, challenges and improvements that occurred in the field during the past century with the primary aim remaining unchanged: defining and optimizing organizational processes in order to achieve better business results. Comparing six different process modelling techniques, we choose TAD methodology for the basis of a process modelling and used iGrafx simulation environment for development of agent approximations process simulation. The significant contribution of the research is the presented approach, which is demonstrated within the context of the public safety and is further applied in regards to the missing person incident investigation. Missing person incident investigation can be described as complex process according to low availability and reliability of the information, together with unstable relations among entities that are involved in the process. With developed approach we analyzed such investigation and pointed out the critical success factors.


Business process management, process modeling, process improvement, process simulation

Taking in consideration commonly used set of approaches for organizational optimization, it cannot be neglected that foundations of process management have been recognized as important tool of modern organizations. Defining a process as a primary focus is enabling organizations to create a new base for establishing flexible, productive and innovative organizational environment. The process...

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